Terms & Condition's

Refund and Cancellation Policy

• This Refund and Cancellation Policy explains the process for cancelling an order or requesting a refund for products or services purchased through the Platform.
• Cancellation requests will be considered only if made within 7 days from the date of placing the order.
• Cancellation may not be accepted if the order has already been processed, shipped, or is out for delivery.
• In such cases, you may choose to reject the product at the time of delivery.
• Cancellation is not applicable for perishable items such as flowers, food, or similar products.
• Refunds or replacements for perishable items will only be considered if the delivered product quality is proven to be unsatisfactory.
• If you receive a damaged or defective product, please report it to our customer support within 7 days of delivery.
• All such cases will be verified with the respective seller or merchant before approval.
• If the product does not match the description or expectations, you must report the issue within 7 days of receiving it.
• After review, our team will take an appropriate decision as per company policy.
• For products under manufacturer warranty, please contact the respective manufacturer directly.
• Approved refunds will be processed within 7 days from the date of approval.